Faqs

Store Credit

Store credit is equivalent to a value returned/refund to your web account due to order cancellation. It can be used to buy other goods from our website.

If your web order is fully cancelled due to product does not pass the quality control or cannot be fulfilled by any of our store or warehouse, 'store credit' will be added to your account. The store credit amount will have the same value as what you have paid. Store credit is valid for 6 months and can be used for your online purchase.

Store credit will be added to your account within 24 hours after your web order is confirmed as fully cancelled.

You can check your store credit balance and history by going to my account -> store credit, or click here

Before using your store credit, please make sure to login using your registered email account
Start browsing the product(s) in our website and add to basket
Proceed to check out page
At the payment option page, you may choose "store credit" as one of your payment method
You may/may not utilize all your store credit in 1 (one) transaction
Please make sure your store credit balance is greater or same as the products’ value in your basket
If your store credit does not have enough balance to pay for the whole basket, you may choose another payment method to pay the remaining balance

Yes. store credit is only valid for 6 months after it's added to your account.

Please make sure that your store credit is still valid
If your store credit does not have enough balance to pay for the whole basket, please choose another payment method to pay the remaining balance
If you still have question about your store credit, please email to support@shopjustice.co.id for further assistance

Delivery Information

Your paid orders will be processed and shipped within 2-3 working days for Jabodetabek area and 3-7 working days for outside of Jabodetabek areas. (No deliveries will be made on Saturday, Sunday or Public Holidays). The shipping cost for this service will be shown after you fill in the delivery address during check out.

We're sorry that we are unable to provide airway bill information at the moment. However, you'll receive an email confirmation if your order has been dispatched from our warehouse. You can also check your order history here

All packages will be shipped by JNE, SAP Express, Raja Kirim, and our in-house delivery team.

Working days are subject to Monday to Friday. No deliveries will be made on Saturday, Sunday and Public Holidays.

After placing an order, you will shortly receive an email confirmation about your order detail and invoice. If you did not receive the email confirmation in your inbox, please check your spam or junk folder. If there is any issue with your order, you will be contacted by our customer service center via phone call or email.

Please be informed that you will receive an email confirmation if the product(s) you ordered are dispatched from our warehouse. If you did not receive the email confirmation in your inbox, please check your spam or junk folder. If there is any issue with your order, you will be contacted by our customer service center via phone call or email.

After you log in, you can go to 'my account' and go to 'address book' to edit, add or remove your saved addresses.

However, please be informed that we cannot change your delivery address after you placed an order. Please make sure to fill in the correct delivery address before checking out your shopping basket.

If no one is available to receive the package when the courier arrives, the delivery courier will attempt to leave your order with a neighbour or contact you to re-arrange the delivery at your convenient time.

Please note that all of our deliveries must be signed.

In some cases, your order might be fulfilled from different location (from warehouse or different stores). If this case happens, you will receive your order in split deliveries. If you do not receive all items you ordered, please wait for 2 (two) more working days as the rest of your ordered items might be in transit.

Please contact us via email to support@kanmogroup if you do not receive your orders after the mentioned time escalation.

If you are not satisfied with product(s) that you have ordered or the product(s) was received damaged, you can return the products within 14 days after product(s) received.

Please refer to our Returns and Exchange information page for the policy and how to return or exchange your order. Click here

Shipping & handling cost will be calculated after you complete your delivery address at checkout
Shipping & handling cost is calculated based on product weight (If you have more than 1 item shipped to the same address, calculation will be based on total weight)
Calculation will be based on Logistic Partner rules with conditions:
if total weight is < 0.3 kg (for every kilogram) cost will be rounded down.
if total weight is >= 0.3 kg (for every kilogram), cost will be rounded up.

My Account

To register an account, you will be asked to fill in your personal information including your name, email address, phone number, delivery address, and more. Please make sure that the information you put is correct.

If you have already registered in our retail store, you can activate your membership online by clicking on the sign in button (or click here).

Click on "Create Account" and validate your Privilege Club account by filling in your card barcode and CVV.

Please contact our Customer Service at 021-29181155 or support@kanmogroup.com to get assistance in activating your membership online.

Please make sure that you have entered your registered email address or mobile phone and the correct password. If you need further assistance, please contact our Customer Service at 021-29181155 or support@kanmogroup.com.

Once an order has been placed, you are unable to change your payment method. Please note that we do not store any of your payment information or payment card detail in our system.

To update or change your personal information, please log in first and go to 'my account'.

After you log in, you can go to 'my account' and go to 'address book' to edit, add or remove your saved addresses.

However, please be informed that we cannot change your delivery address after you place an order. Please make sure that you enter the correct delivery address before checking out your shopping basket.

If this case happens, please reset your password by clicking on "forgot your password?" button as you sign in. We'll send you the instructions and link to reset your password by email. If you don't receive the email, please check your spam or junk folder. If you need further assistance, you may contact our Customer Service at 021-29181155 or Troubleshoot

Troubleshoot

Please make sure that your connection is stable, and use chrome browser while accessing shopjustice.co.id through mobile or desktop (android / ios) for maximum compatibility. If you still find any difficulty, try to clear your browser cache & cookies before accessing our website.

Please make sure that the product(s) you ordered is still available, and fill in the required information including your address, shipping, as well as payment method upon check out.

After placing an order, you will shortly receive an email confirmation about your order detail and invoice. However, if you did not receive the email confirmation in your inbox, please check your spam or junk folder. If there is any issue with your order, you will be contacted by our customer service center via phone call or email.

Refund Policy

If your web order is fully cancelled due to product does not pass the quality control or cannot be fulfilled by any of our store or warehouse, refund will be made right after your order is cancelled by adding 'store credit' to your account. The store credit amount will have the same value as what you have paid. Store credit is valid for 6 months and can be used for your next online purchase.

If your web order is cancelled partially due to product does not pass the quality control or cannot be fulfilled by any of our store or warehouse, refund will be made through bank transfer or e-voucher within 14 working days and you will be contacted by our Customer Service for further details.

Wish Lists

Wish List is a place where you can save your favourite item(s) from our website and check out the item(s) anytime you want.

Before adding any item to wish list, you need to log in to your account or register an account at our website. After logging in, you can simply browse through our wide selection of products online. If you find item(s) you like, click on the product and you will be directed to the product detail page where you can read description and specification of the product. After checking on the information, click on "add to wish list" and the item(s) will be added automatically to your Wish List.

Please log in to your account and go to "Wish List" or simply click here. All products that you have added to your Wish List are listed in that section and you can check out the product(s) anytime you want.

You can update your Wish List by clicking on the Wish List button or go to here. In your Wish List, you are able to remove item(s) from your Wish List, update quantity of an item, add item(s) to your Gift Registry/Gift list, or add the item(s) on your Wish List to your shopping basket.

We are sorry that this feature is not available in our website. However, you can add the item(s) on your Wish List to your Gift List. After adding the item(s) to your Gift List, you can share the Gift List to your family or friends.

All purchases will be delivered to the address selected as you check out. Please make sure to fill in the correct delivery address before checking out your shopping basket.

Payment Method

There are several easy ways just to pay your order at shopjustice.co.id. We accept payment from KlikBCA, BCA Virtual Account and Credit Card. Click here to see the payment method

Returns & Exchanges

If you wish to return or exchange any item you received, please see the full terms & conditions here