Faqs

Store Credit

Store Credit

Store credit is equivalent to a value returned/refund to your web account due to order cancellation. It can be used to buy other goods from our website.

If your web order is fully cancelled due to product does not pass the quality control or cannot be fulfilled by any of our store or warehouse, 'store credit' will be added to your account. The store credit amount will have the same value as what you have paid. Store credit is valid for 6 months and can be used for your online purchase.

Store credit will be added to your account within 24 hours after your web order is confirmed as fully cancelled.

You can check your store credit balance and history by going to my account -> store credit, or click here

  • Before using your store credit, please make sure to login using your registered email account
  • Start browsing the product(s) in our website and add to basket
  • Proceed to check out page
  • At the payment option page, you may choose "store credit" as one of your payment method
  • You may/may not utilize all your store credit in 1 (one) transaction
  • Please make sure your store credit balance is greater or same as the products’ value in your basket
  • If your store credit does not have enough balance to pay for the whole basket, you may choose another payment method to pay the remaining balance

Yes. store credit is only valid for 6 months after it's added to your account.

  • Please make sure that your store credit is still valid
  • If your store credit does not have enough balance to pay for the whole basket, please choose another payment method to pay the remaining balance
  • If you still have question about your store credit, please email to support@shopjustice.co.id for further assistance

Delivery Information

Delivery Information

You can select any of these delivery method most convenient to you:

    1. Deliver to address:

Your paid orders will be processed and shipped within 2-3 working days for Jabodetabek area and 3-7 working days for outside of Jabodetabek areas. (No deliveries will be made on Saturday, Sunday or Public Holidays). The shipping cost for this service will be shown after you fill in the delivery address during check out.

    1. Pick up in store:

This service allows you to pick up your orders from any of our retail store for free (no charges apply).

Click here for further information about our delivery services.

We're sorry that we are unable to provide airway bill information at the moment. However, you'll receive an email confirmation if your order has been dispatched from our warehouse. You can also check your order history here

All packages will be shipped by JNE, SAP Express, Raja Kirim, and our in-house delivery team.

Working days are subject to Monday to Friday. No deliveries will be made on Saturday, Sunday and Public Holidays.

After placing an order, you will shortly receive an email confirmation about your order detail and invoice. If you did not receive the email confirmation in your inbox, please check your spam or junk folder. If there is any issue with your order, you will be contacted by our customer service center via phone call or email.

Please be informed that you will receive an email confirmation if the product(s) you ordered are dispatched from our warehouse. If you did not receive the email confirmation in your inbox, please check your spam or junk folder. If there is any issue with your order, you will be contacted by our customer service center via phone call or email.

After you log in, you can go to 'my account' and go to 'address book' to edit, add or remove your saved addresses.

However, please be informed that we cannot change your delivery address after you placed an order. Please make sure to fill in the correct delivery address before checking out your shopping basket.

If no one is available to receive the package when the courier arrives, the delivery courier will attempt to leave your order with a neighbour or contact you to re-arrange the delivery at your convenient time.

Please note that all of our deliveries must be signed.

In some cases, your order might be fulfilled from different location (from warehouse or different stores). If this case happens, you will receive your order in split deliveries. If you do not receive all items you ordered, please wait for 2 (two) more working days as the rest of your ordered items might be in transit.

Please contact us via email to support@shopjustice.co.id if you do not receive your orders after the mentioned time escalation.

If you are not satisfied with product(s) that you have ordered or the product(s) was received damaged, you can return the products within 14 days after product(s) received.

Please refer to our Returns and Exchange information page for the policy and how to return or exchange your order. Click here

Pick up in store

Pick up in store

This service allows you to pick up your orders from any of our retail store for free (no charges apply). Click here to see the store locator

As you check out, you can choose between having your orders delivered to address or you can pick up in our retail store. The store options are subject to the availability of the item(s) you ordered. If any store is not listed in the options, the item(s) you ordered might not be available at that particular store at the moment.

You can check the store availability in the product detail page. You can also find the available stores upon check out. The store options are subject to the availability of the item(s) you ordered. If any store is not listed in the shipping method options, the item(s) you ordered might not be available at that particular store at the moment.

Your orders will be ready to be picked up within 2 working days after you complete the payment. You will also be informed by email if your order is ready to be picked up. If there is any issue with your order, you will be contacted by our customer service center via phone call or email.

When you pick up your order, you will be asked for your web order reference number. Please bring a printout of your invoice as proof of purchase, or show our store staff an email confirmation that your order is ready to be picked up.

If you are unable to collect your order for any reason, please let us know by confirming via email to support@shopjustice.co.id, or you can give a direct call to the store you selected.

Click here for store opening times, addresses and telephone numbers.

My Account

My Account

To register an account, you will be asked to fill in your personal information including your name, email address, phone number, delivery address, and more. Please make sure that the information you put is correct.

Click here to register

If you have already registered in our retail store, you can activate your membership online by clicking on the sign in button (or click here).

Click on "Create Account" and validate your Privilege Club account by filling in your card barcode and CVV.

Please contact our Customer Service at 021-29181155 or support@shopjustice.co.id to get assistance in activating your membership online.

Please make sure that you have entered your registered email address or mobile phone and the correct password. If you need further assistance, please contact our Customer Service at 021-29181155 or support@shopjustice.co.id.

Once an order has been placed, you are unable to change your payment method. Please note that we do not store any of your payment information or payment card detail in our system.

To update or change your personal information, please log in first and go to 'my account'.

After you log in, you can go to 'my account' and go to 'address book' to edit, add or remove your saved addresses.

However, please be informed that we cannot change your delivery address after you place an order. Please make sure that you enter the correct delivery address before checking out your shopping basket.

If this case happens, please reset your password by clicking on "forgot your password?" button as you sign in. We'll send you the instructions and link to reset your password by email. If you don't receive the email, please check your spam or junk folder. If you need further assistance, you may contact our Customer Service at 021-29181155 or support@shopjustice.co.id.

Troubleshoot

Troubleshoot

Please make sure that your connection is stable, and use chrome browser while accessing shopjustice.co.id through mobile or desktop (android / ios) for maximum compatibility. If you still find any difficulty, try to clear your browser cache & cookies before accessing our website.

Click here to find out how to shop online

Please make sure that the product(s) you ordered is still available, and fill in the required information including your address, shipping, as well as payment method upon check out.

After placing an order, you will shortly receive an email confirmation about your order detail and invoice. However, if you did not receive the email confirmation in your inbox, please check your spam or junk folder. If there is any issue with your order, you will be contacted by our customer service center via phone call or email.

Refund Policy

Refund Policy

If your web order is fully cancelled due to product does not pass the quality control or cannot be fulfilled by any of our store or warehouse, refund will be made right after your order is cancelled by adding 'store credit' to your account. The store credit amount will have the same value as what you have paid. Store credit is valid for 6 months and can be used for your next online purchase.

If your web order is cancelled partially due to product does not pass the quality control or cannot be fulfilled by any of our store or warehouse, refund will be made through bank transfer or e-voucher within 14 working days and you will be contacted by our Customer Service for further details.

If your web order is fully cancelled due to product does not pass the quality control or cannot be fulfilled by any of our store or warehouse, 'store credit' will be added to your account. The store credit amount will have the same value as what you have paid. Store credit is valid for 6 months and can be used for your online purchase. Click here for more FAQs about store credit.

Gift Lists

Gift Lists

Gift List or Gift Registry allows you to list down the product(s) in our website that you want to receive as a gift from your friends or family. You can add gift list based on occasions: birthday, christmas, etc. After creating a gift list, you can share it to your friends and family so that they'll know what are the perfect gifts you want to receive on those special occasions.

Before creating a Gift List, you will need to log in to our website first. After logging in, go to “gift list” button or click here. Click on “add new” and select the gift registry type based on the occasion: birthday, christmas, etc. Please fill in the required information including the required registrants’ and the shipping address

  1. To add a product to your Gift List, you need to log in first to our website and browse our selection of products through search box or by category.
  2. If you have found a product to be added to your Gift List, click on the product and you will be directed to the product detail page.
  3. On product detail page, click on "add to wishlist" and the product will be automatically added to your Wish List.
  4. In your Wish List, click on "add to gift registry", select the occasion and the product will be automatically added to your Gift List.

Please repeat the process if you want to add more products to your list.

  1. Before updating your Gift List, you need to log in to our website first
  2. Go to "my account"
  3. Click on "gift registry"
  4. Click “manage items” if you want to update the product(s) listed on your Gift List
  5. Or click on “edit” if you want to update Gift List information or registrant
  1. Please log in to our website
  2. Go to "my account"
  3. Click on "gift registry"
  4. Click “share” on the Gift List that you want to share
  5. Fill in the information of the sender (“Sender” refers to the person who share this Gift List to the invitee and may also means the one who is expecting the gift) and the invitee (refer to those who will receive the Gift List and will buy the product(s) on the Gift List). Please note that you are allowed to have more than one invitee with max. of 3 email addresses).
  6. Click “share gift registry”
  7. Your Gift List has been successfully sent to the invitee(s).

If you receive a Gift List from a sender, click on the Gift List url shared, click “add to bag” on item(s) you want to purchase, and enter the quantity you need. Before proceeding to check out, you will be asked to log in or register an account.

All purchases will be delivered to the address selected as you check out. Please make sure to fill in the correct delivery address before checking out your shopping basket.

Wish Lists

Wish Lists

Wish List is a place where you can save your favourite item(s) from our website and check out the item(s) anytime you want.

Before adding any item to wish list, you need to log in to your account or register an account at our website. After logging in, you can simply browse through our wide selection of products online. If you find item(s) you like, click on the product and you will be directed to the product detail page where you can read description and specification of the product. After checking on the information, click on "add to wish list" and the item(s) will be added automatically to your Wish List.

Please log in to your account and go to "Wish List" or simply click here. All products that you have added to your Wish List are listed in that section and you can check out the product(s) anytime you want.

You can update your Wish List by clicking on the Wish List button or go to here. In your Wish List, you are able to remove item(s) from your Wish List, update quantity of an item, add item(s) to your Gift Registry/Gift list, or add the item(s) on your Wish List to your shopping basket.

We are sorry that this feature is not available in our website. However, you can add the item(s) on your Wish List to your Gift List. After adding the item(s) to your Gift List, you can share the Gift List to your family or friends.

All purchases will be delivered to the address selected as you check out. Please make sure to fill in the correct delivery address before checking out your shopping basket.

Payment Method

Payment Method

There are several easy ways just to pay your order at shopjustice.co.id. We accept payment from KlikBCA, BCA Virtual Account and Credit Card. Click here to see the payment method

Returns & Exchanges

Returns & Exchanges

If you wish to return or exchange any item you received, please see the full terms & conditions here

How to Shop

How to Shop

First time placing an order? Find the easy step-by-step shopping at shopjustice.co.id here

Size Chart

Size Chart

See our size chart here

Refer a Friend

Refer a Friend

  • offer is only valid on first online transaction made at https://www.shopjustice.co.id
  • maximum discount value that you can receive is Rp500.000
  • exclusions may apply on some products (please refer to website footer for details)
  • offer does not require a coupon code, discount will be automatically applied on your first purchase
  • please make sure to sign in to our website or register if you don’t have an account
  • price deduction will be reflected at checkout or on order review page
  • offer is not valid with conjunction of other promotions or e-vouchers
  • if your order is cancelled, the maximum refund you will receive is the amount you actually paid
  • this offer will not be valid if you have made your online transactions at https://www.shopjustice.co.id in the past
  • Kanmo Group may suspend or terminate the Program or your ability to participate at any time for any reason
  • we reserve the right to review and investigate all referral activities and to suspend accounts or modify referrals in our sole discretion as deemed fair and appropriate.
  • you are eligibile to receive Rp100.000 store credit for every first online purchase made by your referee at https://www.shopjustice.co.id
  • store credit will be added to your account if the order from your referee has been shipped and not before
  • store credit is valid for 6 months after added to your account
  • store credit is only valid for purchases made on https://www.shopjustice.co.id
  • store credit cannot be withdrawn as cash
  • you will not receive any store credit if your referee(s) have made their first online purchase at https://www.shopjustice.co.id in the past
  • Kanmo Group may suspend or terminate the Program or a user's ability to participate at any time for any reason.
  • we reserve the right to review and investigate all referral activities and to suspend accounts or modify referrals in our sole discretion as deemed fair and appropriate
  • we reserve the right to suspend accounts or remove Store Credit if we notice any activity that we believe is abusive, fraudulent, or in violation of the Kanmo Group Terms of Service or Payments Terms of Service
  • we can update these terms at any time without prior notice.

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